A Guide to Handling Negative
Negative reviews can harm your business. More people trust the online opinions of reviewers today than ever before. They’ll even turn to reviews before trusting a well-known brand’s messaging.
However, bad reviews don’t have to be problematic for your business. With the right approach, negative comments can be an opportunity to build relationships, identify aspects of your business that can improve, and ultimately show customers that you’re a “real” business that isn’t always perfect — but you’re committed to excellent service and improvement!
In this guide, we'll cover how to properly apologize and resolve negative issues publicly to put your best foot forward. We'll also discuss how to use reviews to improve operations and what to do in the event of review fraud.
Download the same guide we give to our clients to help them respond to negative reviews and manage their reputation!